FAQs


ABOUT NORTHKEYS

What is Northkeys?

Northkeys is an online store specializing in digital software licenses and product keys. We provide digital products for Windows, Microsoft Office, and other software from established software publishers.

Our products are delivered digitally, so there is no need to wait for physical shipping. Depending on the product, you receive a product key, download instructions, or account/license information by email.

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Why are digital software keys cheaper?

Digital products do not require physical packaging, DVDs, printed manuals, or shipping. This allows digital software products to be offered at competitive prices.

When you purchase a digital product, you normally receive the license/product key and installation instructions rather than a physical box.

Are the products genuine?

We provide software products intended to be activated through the publisher's official activation and installation methods.

Where applicable, we provide official download instructions so you can obtain the software directly from the relevant manufacturer or publisher.

Please note that license rights vary by product and license channel. Always check the individual product description before purchasing.

Do I receive a DVD or physical box?

No, unless a product specifically states otherwise.

Most Northkeys products are digital products, meaning you receive the applicable product key or license information and installation instructions electronically.

I can't find the software I'm looking for. Can you help?

If you cannot find a particular software product on our website, contact us and let us know what you are looking for.

We'll check whether the product or license type is available.

PURCHASING

Do I need to create an account?

An account may not be required for every purchase. However, creating an account can make future orders easier and may allow you to access your order information and purchase history.

Make sure you provide a correct and accessible email address, as digital product information is normally delivered electronically.

How do I purchase a product?

  1. Browse the Northkeys store.
  2. Select the software product you want.
  3. Carefully read the product description and compatibility information.
  4. Select the correct edition, version, and license type if options are available.
  5. Add the product to your cart.
  6. Proceed to checkout.
  7. Enter your billing and email information.
  8. Select your available payment method.
  9. Complete your order.

After payment is confirmed, your digital product will be processed according to the delivery information shown on the product page.

Can I purchase multiple keys?

Yes, depending on product availability and order limits.

For larger or business orders, we recommend contacting us before placing the order so we can confirm availability, pricing, and expected delivery time.

What happens if I order the wrong product?

Please carefully check the following before purchasing:

  • Windows edition
  • Office edition
  • Version
  • 32-bit / 64-bit compatibility
  • Number of devices
  • License type
  • Upgrade vs activation key
  • Operating system requirements

If your key has not yet been delivered, contact us as soon as possible.

Once a digital product key has been delivered, cancellation or exchange may be restricted because the license information has already been disclosed.

DELIVERY

When will I receive my product key?

Delivery time depends on the individual product.

Many products are delivered automatically or shortly after payment confirmation, while some products may require manual processing.

Always check the product page for the specific delivery time advertised for your product.

Where will my key be sent?

Your digital product information will normally be sent to the email address entered during checkout.

Please check:

  • Inbox
  • Spam/Junk
  • Promotions
  • Other filtered folders

If you still cannot find your order email, contact Northkeys Support.

I haven't received my key. What should I do?

First, check that:

  1. Your payment was successfully completed.
  2. You entered the correct email address.
  3. The email isn't in your Spam/Junk folder.
  4. Your order status has been processed.

If you still haven't received your product, contact us with your order information so we can check the order status.

INSTALLATION & ACTIVATION

How do I download my software?

Most products include instructions or a link to the official manufacturer/publisher download page.

For Windows products, we recommend downloading installation files directly from Microsoft's official resources whenever available.

Can I reinstall my software?

Reinstallation depends on the specific license type and product terms.

Some licenses allow reinstallation on the same device, while transfer or reactivation after a hardware change may be subject to additional licensing conditions.

Please check the individual product description before purchasing.

Can I activate an existing installation?

This depends on the product.

Some keys are intended for activation of an already-installed edition, while others may require a fresh installation or a specific upgrade path.

Always check the product description before purchasing.

My activation isn't working. What should I do?

Before contacting support, please check:

  • You installed the correct edition.
  • The product key matches the software version.
  • You entered the key correctly.
  • There are no extra spaces when copying and pasting the key.
  • Your computer has an internet connection where required.
  • Your system meets the software requirements.

If the problem continues, contact Northkeys Support and provide your order number and the activation error message.

WINDOWS PRODUCTS

How do I check which version of Windows I have?

Press:

Windows Key + R

Type:

winver

Then press Enter.

You can also check:

Settings → System → About

Always verify your Windows edition before purchasing a product key.

Can I use a Windows Pro key on Windows Home?

A Windows Pro product key is intended for the Pro edition. Depending on the upgrade path, you may need to upgrade the installed edition to Pro before activation.

For example, a Windows 10/11 Home installation should not be advertised as directly interchangeable with a Pro license.

Does Windows 11 support 32-bit PCs?

No. Windows 11 requires a compatible 64-bit processor.

Before purchasing Windows 11, check Microsoft's current hardware requirements.

BULK ORDERS

Do you offer bulk licenses?

Bulk orders may be available depending on the product and license type.

For businesses, schools, organizations, or larger quantities, contact us before ordering so we can confirm:

  • Available quantity
  • License type
  • Pricing
  • Delivery time
  • Applicable licensing conditions

Can I purchase several keys of the same product?

Availability and order limits can vary by product. For larger quantities, please contact Northkeys before placing your order.

PAYMENTS

What payment methods do you accept?

Available payment methods are displayed during checkout and may vary depending on your location and the payment provider.

Please use only the payment methods presented through the official Northkeys checkout.

When is my order processed?

Your order is normally processed after payment has been successfully confirmed.

For products requiring manual fulfillment, additional processing time may apply.

USB INSTALLATION MEDIA

Do I need a USB installer?

Usually, no.

For many Windows products, you can download the official installation files and create your own bootable USB installer using Microsoft's official tools.

This is often more convenient because you can create fresh installation media when needed.

Can I use my own USB drive?

Yes, if the software's official installation method supports USB installation.

For Windows installations, a suitable USB drive can be used with Microsoft's official Media Creation Tool or installation media.

Always back up important files before performing a fresh Windows installation.

REFUNDS & RETURNS

Can I get a refund after receiving my product key?

Because digital product keys are delivered electronically and may be viewed or used immediately, refunds or exchanges may be restricted after delivery.

However, if you believe that a key is defective or does not activate the correct product, contact Northkeys Support so the issue can be investigated.

What if my product key doesn't work?

Please do not purchase another key immediately.

Contact us first and provide:

  • Order number
  • Product purchased
  • Activation error/message
  • Screenshot of the error, if applicable

We will investigate the issue and, where applicable, provide an appropriate solution according to the product and license terms.

I purchased the wrong Windows/Office edition. Can I exchange it?

Please contact us as soon as possible, especially if the key has not yet been delivered.

Once a digital key has been delivered, exchanges or refunds may be restricted.

This is why we strongly recommend checking the edition, version, device limit, and license type before purchasing.

What if the key is not working because I copied it incorrectly?

When entering a product key manually or copying and pasting it, make sure there are no extra spaces or characters.

If you are unsure, contact us and we'll help you troubleshoot the activation process.

TECHNICAL SUPPORT

Do you provide installation support?

Yes. Northkeys can provide general guidance for downloading, installing, and activating your purchased software.

However, support does not replace the manufacturer's technical support and we cannot guarantee compatibility with every computer configuration.

What information should I provide when contacting support?

To help us resolve your issue faster, please provide:

  • Order number
  • Product name
  • Windows/Office version
  • Your installed edition
  • Activation or installation error
  • Screenshot of the error, if possible

Never send us your passwords, payment-card information, or other sensitive credentials.

CONTACT NORTHKEYS

If your question isn't answered here, contact our support team with your order details and we'll help you as soon as possible. 

For any questions not covered in our FAQs, feel free to contact us. You can reach us at contact@northkeys.co.uk or by phone at +1 401 955 3371.