Digital Products

Northkeys provides digital products such as software license keys and digital activation products.

Because digital products can be delivered and/or activated electronically, refund eligibility may depend on whether the product has been delivered, activated, used, or whether there is an issue with the product.

Where applicable, customers may have statutory rights under UK consumer protection law. Nothing in this policy is intended to remove or restrict any mandatory consumer rights that apply to your purchase.

Eligibility for Refund

We may offer refunds in the following circumstances:

• The license key has not been delivered and we are unable to complete delivery within a reasonable timeframe.
• The supplied key is invalid or defective, and we are unable to provide a suitable replacement or resolve the issue.
• The product is materially different from its description, and the issue cannot be reasonably resolved.
• A refund is required under applicable consumer protection law.

Refunds may not be available in circumstances such as:

• The key was successfully delivered and activated without an underlying product defect.
• The wrong product, edition, operating system, or version was purchased by the customer.
• The customer's device does not meet the stated system requirements.
• The product was purchased by mistake or the customer changed their mind after digital delivery, where applicable law permits the exclusion of such a refund.

Before Requesting a Refund

If you experience an activation or installation problem, please contact our support team first.

Depending on the issue, we may be able to provide:

• Installation guidance
• Activation troubleshooting
• Product-specific instructions
• A replacement key where appropriate
• Other reasonable assistance to resolve the issue

Refund Process

To request a refund, please contact us at contact@northkeys.co.uk and provide:

• Order number
• Full name
• Email address used for the order
• Reason for the refund request
• Screenshot of any error message, where applicable

Providing accurate information helps us investigate your request and resolve the issue as quickly as possible.

We aim to respond to refund requests within 1 business day.

If a refund is approved, it will normally be returned to the original payment method. The time required for the funds to appear in your account may depend on your payment provider.

Important

Refund eligibility can vary depending on the specific product, its license terms, delivery and activation status, and applicable law.

Nothing in this policy affects any mandatory rights you may have under applicable UK consumer protection legislation.

Contact Information

Northkeys LLC
Website: northkeys.co.uk
Email: contact@northkeys.co.uk
Phone: +1 401 955 3371

Business Address:
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110
United States