Shipping & Returns Policy

Delivery of Digital Software

All products available through Northkeys are delivered digitally. No physical item will be shipped unless explicitly stated on the relevant product page.

After successful payment and order verification, your software key and, where applicable, download or activation instructions will be sent to the email address provided during checkout.

  • Delivery Time: Most digital keys are delivered within 5–30 minutes.
  • During busy periods or when manual order verification is required, delivery may take up to 2 hours.
  • Please make sure that the email address provided during checkout is correct.
  • If you do not receive your key, please check your Spam, Junk, or Promotions folders first.
  • If you still have not received your order after 2 hours, please contact us at contact@northkeys.co.uk.

Refund & Returns Policy

Digital Products (Software Licenses)

Because our products are primarily digital products, including software license keys and activation information, there is generally no physical product to return.

Refund eligibility may depend on the status of the order, whether the digital product has been delivered or used, the specific product purchased, and applicable consumer protection laws.

Nothing in this policy is intended to remove or restrict any mandatory rights you may have under applicable consumer protection law.

Where applicable, customers in the UK and EU may have statutory rights concerning digital content that is faulty, not as described, or otherwise does not conform to the applicable contract.

When Refunds May Be Accepted

We may approve a refund or another appropriate resolution in circumstances including:

  • The purchased license key was not delivered.
  • The supplied key is invalid or defective, and the issue cannot be reasonably resolved or the product cannot be replaced.
  • The product is materially different from its description on our website.
  • We are unable to provide the purchased digital product.
  • A refund is required under applicable consumer protection law.

Where there is an activation or technical problem, we may first attempt to troubleshoot the issue or provide a replacement where appropriate.

When Refunds May Not Be Accepted

Subject to your applicable legal rights, refunds may not be available for:

  • A product key that has been successfully delivered and activated.
  • A product that has already been redeemed or used.
  • Purchasing the wrong product or edition when the correct product information was available on the product page.
  • Compatibility issues where the system requirements or compatibility information were clearly stated before purchase.
  • Change of mind after delivery of a digital product, where applicable law permits us to exclude cancellation or refund rights.
  • Failure to meet the software publisher's system requirements or activation requirements.

If you are unsure whether a product is compatible with your device, please contact us before purchasing.

Digital Product Issues

If your product key does not work or you experience an activation problem, please contact our support team before requesting a refund.

We may ask you to provide:

  • Your order number
  • The email address used for the purchase
  • A description of the issue
  • A screenshot of the error message, where applicable
  • Relevant activation or installation information

Please do not send us your full payment-card details or other unnecessary sensitive information.

We will review the issue and, where appropriate, provide troubleshooting assistance, a replacement, or another suitable resolution.

How to Request a Refund

To request a refund, please contact us at:

Email: contact@northkeys.co.uk

Please include:

  • Order number
  • Full name
  • Email address used for the order
  • Description of the issue
  • Screenshot of any relevant error message, if applicable

Our support team aims to respond within 1 business day.

If a refund is approved, it will generally be processed to the original payment method. The time required for the funds to appear in your account may depend on your payment provider or financial institution.

Contact Us

For questions regarding delivery, refunds, returns, technical issues, or your order, please contact Northkeys:

Northkeys LLC

Email: contact@northkeys.co.uk
Phone: +1 401 955 3371

Business Address:
1209 Mountain Rd Pl NE Ste R
Albuquerque, NM 87110
United States

Website: northkeys.co.uk